I have yet to meet a supervisor, manager, executive or business owner who tells me that their organization has it “easy “in the current economic climate.
What I do hear is that they have to:
- Adapt to a changing competitive environment
- Do more with less
- Consider how to keep profits with rising costs and lowering prices
- Respond faster to customer requests and orders
All of these business requirements trickle down to employees.
Surveys show that employees feel they are:
- expected to do the impossible
- overwhelmed with too much work
- 40% are stressed to the point of feeling “burned out”
- 64% are physically exhausted when they get home from work
This is not a recipe for creative products or world-class customer service.
If employees do not have the resources to do their jobs (time, information, approval, authority, the rest of the organization delivering on promises) they will become frustrated, lose engagement and then individual and company performance will decline.
A key element to improving your working conditions and employee work load is to collect employee suggestions and issues and then systematically address with process improvement.
Read more in Verne Harnish/ Gazelle article Dehassling your company
